The User agrees and acknowledges that they may cancel a booking request for a trip made through the Rakaab Platform at any time, subject to a Cancellation Fee charged by Rakaab and in accordance with Rakaab’s cancellation and refund policy available on the Platform.
For bookings made directly on the Rakaab Platform or through Authorized Channels:
Users may request cancellation either directly through the Platform, by contacting Rakaab’s customer support center, or through the Authorized Channel that processed the booking.
All cancellations are subject to Rakaab’s published cancellation and refund policy and applicable Cancellation Fees.
Users who book through Authorized Channels are responsible for:
Reviewing the cancellation and refund policy available on the Rakaab Platform; and
Confirming the policy details with the Authorized Channel through which the booking was made.
The User releases Rakaab from any claims, losses, or expenses resulting from or related to the application of the Cancellation Fee or refund process, regardless of whether the User reviewed the policy before making the booking.
At the time of booking or cancellation, Users will be informed of the applicable terms, refund conditions, and Cancellation Fee relevant to their specific booking.
In rare cases, situations beyond Rakaab’s or its third-party operators’ control (such as Force Majeure Events) may prevent the fulfillment of confirmed bookings.
If Rakaab is notified in advance of such circumstances, it will:
Make all reasonable efforts to offer an alternative travel option to the User, or
Refund the booking amount, after deducting applicable service charges, subject to receipt of the refund from the respective third-party operator.
Rakaab acts solely as a facilitator of bookings between Users and third-party operators and shall not be held responsible for such cancellations. In these cases, Rakaab’s maximum liability is limited to the amount refunded by the operator.
If the User fails to board the bus from the designated pick-up point (as mentioned on the ticket) for any reason, including delay or absence, Rakaab shall not be liable to refund any portion of the booking price.
For every cancellation, Rakaab will issue a receipt specifying the Cancellation Fee, if applicable.
Users may request a copy of the invoice related to such cancellations via Rakaab’s support page.
The Cancellation Fee will be deducted from the amount originally paid by the User at the time of cancellation.
Rakaab does not entertain changes in travel details or routes after a ticket has been booked.
However, at its sole discretion and subject to seat and service availability, Rakaab may allow modifications upon payment of applicable alteration or rebooking charges.